These Terms and Conditions govern the access, browsing and use of the website https://tourandfriends.com/ and the conditions applicable to the contracting of the services offered by TOUR & FRIENDS.

By accessing and using this website, the user accepts these Terms and Conditions. If they do not agree with any of them, they must refrain from using the website.

1. Identification of the owner

The website owner is:

Company name: DMC PENINSULAR EVENTS S.L.
Trading name: TOUR & FRIENDS
NINO: B56683329
Registered office: 13 Calle Calesas, Madrid, 28026, Spain
Email: info@tourandfriends.com
Telephone: +34 651 850 845

2. Object

TOUR & FRIENDS offers services related to the organisation and management of experiences, activities, excursions, tours and other tourism and leisure services.

The information published on the website is for informational purposes and may be subject to modification depending on availability, season, suppliers, weather conditions, operational requirements or other circumstances.

The contracting of a service shall also be subject to the specific terms and conditions communicated to the customer in each case.

3. Use of the website

The user undertakes to use the website lawfully, responsibly and in accordance with these Terms and Conditions.

It is prohibited to use the website:

• To carry out activities contrary to current legislation.

• To attempt unauthorised access to systems, accounts or restricted areas.

• To introduce viruses, malicious code or any other element that could affect the functioning of the website.

• To use content from the website for illicit or unauthorised purposes.

• To carry out actions that could damage the rights or interests of TOUR & FRIENDS or third parties.

TOUR & FRIENDS reserves the right to limit or prevent access to the website when there are reasons indicating improper use or use contrary to these terms.

4. Information and availability of services

TOUR & FRIENDS strives to ensure that the information published on the website is correct and up to date.

However, errors, changes in availability, price modifications, schedules, itineraries, activities, suppliers or conditions may occur.

The publication of a service on the website does not necessarily imply that availability exists on a specific date.

The specific conditions applicable to each booking will be those communicated to the customer during the booking or confirmation process.

5. Bookings and contracting

When a user requests or contracts a service, they must provide true, complete and up-to-date information.

An enquiry for information or availability does not in itself constitute a confirmed reservation.

The booking shall be considered confirmed when TOUR & FRIENDS has expressly communicated its confirmation to the client and, where applicable, the required payment has been made.

The client shall be responsible for checking the booking details prior to confirmation, including dates, times, number of participants, meeting point and any other relevant information.

6. Prices and payments

The prices for the services will be those indicated at the time of booking, barring manifest error.

Where applicable, prices will include the taxes levied under current legislation.

Payment terms, deposits, advance payments or final payments will depend on the service booked and will be communicated to the client before confirming the reservation.

In the event that a payment is not made within the established period, TOUR & FRIENDS may cancel the booking, where applicable in accordance with the specific conditions of the service.

7. Cancellations and modifications

Cancellation and modification terms may vary depending on the service, provider and type of booking.

Before contracting a service, the customer will be informed, where applicable, of the specific cancellation conditions that apply.

When a booking allows cancellation or modification, requests must be made within the established timeframes.

Cancellations made outside the allowed period may be subject to cancellation fees or the total or partial loss of the amounts paid.

8. Changes or cancellations by TOUR & FRIENDS

Under certain circumstances, TOUR & FRIENDS or the providers responsible for delivering a service may be obliged to modify schedules, itineraries, activities or booking conditions.

These circumstances may include, amongst others:

• Adverse weather conditions.

• Security issues.

• Operational constraints.

• Closures or access restrictions.

• Supplier-related issues.

• Circumstances beyond our control.

• Other circumstances that make it impossible or inadvisable to provide the service under the conditions initially envisaged.

When a significant change is necessary, TOUR & FRIENDS will endeavour to inform the client and, where appropriate, offer a suitable alternative or apply the refund conditions provided for the booked service.

9. Customer's responsibility

The customer must follow the instructions provided by TOUR & FRIENDS and by the suppliers responsible for providing the services.

The customer shall be responsible for:

• Report to the indicated place and time.

• Provide correct information during booking.

• Comply with applicable safety regulations.

• Follow the instructions of the guides, organisers and suppliers.

• Notify in advance of any relevant circumstance that may affect the provision of the service.

TOUR & FRIENDS shall not be liable for any damage or loss resulting from incorrect information provided by the client or from the failure to comply with the instructions and conditions applicable to the service.

10. Minors

Some services may be subject to age restrictions or require the presence of a responsible adult.

When minors participate, the responsible adult must ensure that they meet the requirements established for the corresponding activity.

The specific conditions of each activity may establish additional requirements related to the age, supervision or participation of minors.

11. Intellectual property

All content on the website, including texts, photographs, images, logos, designs, graphics, videos, audiovisual elements, code and other materials, is protected by applicable intellectual and industrial property legislation.

Unless expressly authorised, the reproduction, distribution, modification, public communication or use of these contents for commercial purposes or purposes other than those legally permitted is prohibited.

Use of the website does not imply the transfer of any intellectual or industrial property rights in relation to its content.

12. Links to third-party websites

The website may contain links to third-party web pages, platforms or services.

TOUR & FRIENDS does not necessarily control these sites and is not responsible for their content, availability, privacy policies, terms of use or operation.

The inclusion of a link does not necessarily imply any association, endorsement or recommendation on the part of TOUR & FRIENDS.

Data protection

The processing of personal data provided through the website will be carried out in accordance with our Privacy Policy.

Users can find detailed information on the data controller, the purposes of data processing, the legal basis, data retention and users’ rights in this policy.

14. Disclaimer of warranties

TOUR & FRIENDS endeavours to keep the website available and functioning correctly, but does not guarantee that access will be uninterrupted or error-free.

Nor does it guarantee that the website will always be free from viruses or other elements that may cause disruption to computer systems, although reasonable measures will be taken to prevent this.

15. Limitation of liability

TOUR & FRIENDS shall not be liable, within the limits permitted by applicable law, for damages arising from:

• Temporary website interruptions or failures.

• Technical problems beyond their control.

• Misuse of the website by the user.

• Incorrect information provided by the user.

• Third-party vendor actions.

• Circumstances beyond our control.

The foregoing is understood to be without prejudice to the rights corresponding to consumers and users in accordance with applicable regulations.

16. Force majeure

TOUR & FRIENDS shall not be liable for any failure to perform or delay in performing its obligations where this is due to circumstances beyond its reasonable control, including natural phenomena, extreme weather conditions, government restrictions, conflicts, strikes, transport problems, health emergencies or other circumstances of force majeure.

17. Modification of the terms

TOUR & FRIENDS may modify these Terms and Conditions when necessary to adapt them to legal, technological, commercial or service changes.

The new terms shall apply from their publication on the website, unless another date is indicated.

18. Applicable legislation

These Terms and Conditions shall be governed by Spanish law.

Where the user is a consumer, any dispute shall be resolved in accordance with the applicable mandatory consumer protection rules.

In the event of a dispute, the parties shall endeavour to resolve it amicably before taking the matter to court.

Contact

If you have any enquiries regarding these Terms and Conditions, please contact TOUR & FRIENDS:

DMC PENINSULAR EVENTS S.L.
13 Calle Calesas, Madrid, 28026, Spain
Email: info@tourandfriends.com
Telephone: +34 651 850 845

These Terms and Conditions apply to the website https://tourandfriends.com/.